Support

Get IntegraPOS help into the support queue.

Existing clients can log a support request directly into PlatinumDesk. The form carries the IntegraPOS brand and returns a ticket reference.

Support channels

Use the form for trackable requests. For site-down issues, call your support contact as well and include the ticket reference once created.

info@integrapos.co.zaSouth Africa support contextPlatinumDesk ticket tracking

Before You Submit

Details that speed up support.

Include the site name, counter, terminal, pump number, payment type, screenshots and whether the issue blocks trading.

Trading stopped

Choose Critical and include which tills, pumps or payment lanes are down.

Payment issue

Include tender type, amount, transaction time and whether fuel was dispensed.

Stock or account issue

Include product, account, vehicle or statement references.